At KiruJewels, we are dedicated to delivering your precious jewelry securely and promptly. This Shipping Policy outlines our shipping procedures, including important information for "made-to-order" items, for customers worldwide.

By placing an order on our website, www.kirujewels.com, you agree to the terms outlined in this policy.

1. Shipping Destinations

We offer shipping to most countries worldwide. However, some locations may have restrictions due to local customs regulations, which could affect our ability to deliver to specific areas. If your country is not available at checkout, please contact us for further assistance.

2. Processing Time

• Ready-to-Ship Items: Orders for in-stock items are typically processed within 1-3 business days after payment is confirmed.
• Made-to-Order Items: Some of our jewelry is made to order. For these items, please allow additional time for production. The estimated production time for made-to-order pieces is typically 7-14 business days, depending on the complexity of the design. Production times will be noted on the product page or confirmed via email when your order is placed.

Please note that during peak seasons or special promotions, processing times may be longer.

3. Shipping Methods & Delivery Times

We offer the following shipping options, depending on your location:

• Standard Shipping: 7-21 business days, depending on destination.
• Expedited Shipping: 3-7 business days, depending on destination.
• Express Shipping: 1-3 business days, depending on destination.

Delivery times are estimates and do not include potential delays caused by customs, weather conditions, or carrier issues. For made-to-order items, the shipping timeframe starts after the production period is complete.

4. Shipping Costs

Shipping fees vary depending on the destination, shipping method chosen, and the total weight of your order. Shipping costs will be calculated at checkout and displayed before finalizing your purchase.

• Standard Shipping: Free on orders over [insert order amount] (depending on location).
• Expedited and Express Shipping: Additional fees apply.

Please note: Some countries may impose additional import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

5. Made-to-Order Jewelry

If your order includes made-to-order jewelry, please be aware that these items require additional production time. Each piece is crafted specially for you, and the production time can take between 7-14 business days before the item is ready to ship.

We will keep you informed about your order status, and you will receive tracking information once your item has shipped.

6. Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can use this tracking number to monitor the delivery status of your package through the carrier's website.

7. Customs, Duties, and Taxes

For international orders, your package may be subject to customs, duties, and taxes, depending on the destination country. These fees are determined by local regulations and are the responsibility of the recipient.

• Customs Delays: Customs processing times can vary widely from country to country and may cause delays in delivery. Unfortunately, we have no control over customs procedures and timelines.
• Import Taxes: Any import taxes or duties levied by the destination country are not included in the product price or shipping fees and must be paid by the customer.

8. Shipping Restrictions

Due to legal restrictions or logistical challenges, we are unable to ship to certain countries or regions. If you reside in an area that is restricted, you will be notified during the checkout process. Additionally, some items may have restrictions due to specific customs regulations in certain countries.

9. Lost or Delayed Packages

We do our best to ensure timely delivery, but if your package is delayed or lost in transit, please contact us at [insert email address] or call +1 (551) 362-749, and we will assist you in tracking or resolving the issue.

Please note:

• Lost Packages: If a package is marked as delivered but you have not received it, we recommend checking with your local post office or carrier for further assistance. We are not responsible for packages that are confirmed as delivered by the carrier.

10. Damaged or Incorrect Orders

If you receive an item that is damaged or different from what you ordered, please contact us within 7 days of receiving your package to arrange for a replacement or refund. Be sure to provide photos of the damaged or incorrect item along with your request.

11. Returns & Exchanges

For details on how to return or exchange items, please refer to our [Return and Exchange Policy].

12. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please reach out to us at:

KiruJewels
Phone: +1 (551) 362-749
Email: [insert email address]
Address: [Insert Physical Address]