At KiruJewels, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the terms for returns, refunds, and exchanges for items purchased through www.kirujewels.com.

By purchasing from us, you agree to the terms of this Return and Refund Policy.

1. Return Eligibility

We accept returns for most items under the following conditions:

• Return Period: You have 14 days from the date of delivery to initiate a return for non-customized items.
• Item Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and certificates (if applicable).
• Non-Returnable Items: The following items are not eligible for return or refund:
• Custom or personalized jewelry
• Items purchased on final sale or discounted promotions
• Gift cards

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [insert email address] or call +1 (551) 362-749 within 14 days of receiving your order to notify us of your intent to return.
2. Approval & Instructions: Upon approval of your return request, we will provide instructions for shipping the item back.
3. Return Shipping: You are responsible for the shipping costs of returning the item, unless the item arrived damaged or you received the wrong item.

Please note:

• Items must be shipped back within 7 days of receiving return approval.
• We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund:

• Refund Process: If the return is approved, a refund will be processed to your original method of payment within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
• Shipping Fees: Original shipping charges are non-refundable, except in cases where the item was damaged upon arrival or you received the wrong product.
• Restocking Fees: A restocking fee of [insert percentage, if applicable] may apply to returned items.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of receiving your package. We will cover the return shipping cost for these items and offer you the following options:

• Replacement of the item
• Full refund

Please provide photos of the damaged or incorrect item when you contact us to expedite the resolution process.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us within the 14-day return window. Exchanges are subject to stock availability and are processed as returns followed by a new purchase.

6. Non-Delivery Issues

If your order has not been delivered within the expected timeframe, please contact us for assistance. We will help investigate and resolve any shipping or tracking issues. In cases where the item is lost during shipment, we will offer a replacement or refund, depending on the circumstances.

7. International Returns

For international orders, customers are responsible for any return shipping costs, duties, or taxes imposed by their country. We recommend checking your local customs policies before initiating a return.

8. Contact Us

If you have any questions regarding returns or refunds, please reach out to us at:

KiruJewels
Phone: +1 (551) 362-749
Email: [insert email address]
Address: [Insert Physical Address]